Overview of Refund Policy
We greatly appreciate your decision to choose Rapid HR Connect at https://rapidhrconnect.com. We have a strict no-refund policy for all services and products purchased through our website. Once a transaction is completed, it is considered final and non-refundable.
Customer Responsibilities and Obligations
As a Rapid HR Connect customer, you are fully responsible for your purchases on our platform. We strongly encourage you to review all relevant information, including service descriptions and product specifications, before finalising any transaction. Your purchase decisions should be made with full consideration of the details provided on our website.
Exceptional Circumstances for Refund Consideration
While our policy is not to offer refunds, there are certain exceptional situations where we may consider a refund request. These circumstances include:
- Erroneous Payments: Instances where accidental or duplicate payments are made.
- Incorrect Payment Amount: Cases where you are charged an incorrect amount due to technical errors or clerical mistakes on our part.
- Payment Using Incorrect Details: Situations where a payment is made using incorrect payment details, resulting in a failed or incomplete transaction.
- Non-Delivery of Service or Product: Scenarios where the purchased service or product is not delivered as described due to factors within our control.
Refund Request Submission Process
If you believe your situation falls within the exceptional circumstances outlined above, you may submit a refund request to our customer support team. Your refund request should be sent to info@rapidhrconnect.com and must include the following details:
- Your Full Name
- Email Address Used for the Purchase
- Transaction Date
- Transaction ID or Receipt
- Detailed Explanation of the Issue
Review and Decision Process
Once we receive your refund request, our team will thoroughly review the provided information. We strive to respond to all refund requests within seven business days. Our decision regarding your refund request will be based on the case’s merits, the information provided, and alignment with our policies. Please note that our decision is final.
Contact Information
If you have any questions or need further clarification regarding our Refund Policy, please feel free to reach out to our customer support team:
- Email: info@rapidhrconnect.com
- Phone: +85230011568
- Contact Form: Available on our website at https://rapidhrconnect.com/get-in-touch
Policy Updates and Revisions
Please be advised that this Refund Policy is subject to change without prior notice. We recommend you review it periodically to stay informed about any updates or changes that may affect you.
